Singing River Health System Reverses HCAHPS Decline Using ISO 9001 and Quality-Based Accreditation

Susan Russel, chief nursing officer at Singing River Health System in Mississippi shares how their accreditation change led to improved HCAHPS scores and cost savings. Since the move to DNV GL Healthcare, Singing River has cut their Value-Based Purchasing penalties by $350k. Susan states, “Many people in my organization, including myself, are Lean trained and a lot of the (ISO 9001) processes are very similar. You don’t just audit and you just don’t get compliant, you really delve into what’s going on with a problem.” View the video to learn more about how Singing River Health’s change in accreditation led to a change in thinking and improved outcomes.