People expect a frictionless experience, especially in health care.  You won't want to miss next week's free webinar: "The Financial Case for a Frictionless Experience," co-sponsored by Advisory Board.

Despite spending millions of dollars on experience improvements, plans still lag behind because they aren't investing in things that matter the most for member satisfaction and costly care use.  This presentation will provide case studies and key insights into where in the customer journey plans should invest to improve satisfaction and lower medical spend.

You can use this link to register now, view a brief preview video or get more details: https://www.healthwebsummit.com/advisoryboard021220.htm

We look forward to seeing you on Wednesday, February 12th!