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Moving from a b-to-b to
a b-to-c health care
environment involves new
ways of thinking and
significant
infrastructure and
operational changes
within your
organization. Are you
prepared for these
changes?
Join AHIP for a series
of programs including a conference and webinar this
fall.
Conference - Hurry,
early registration ends
Friday, October 4:
AHIP's Consumer
Experience Forum Three
November 20-21 (held in
conjunction with AHIP's
Operations and
Technology Forum)
Retail, data analytic,
and consumer behavior
experts outside of
health care will help
you examine your
company’s consumer
facing strategy. Through
interactive discussions,
you’ll learn how to
navigate the complex
development process
regardless of how
sophisticated your
consumer experience
strategy might be.
Topics include:
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How do you create a
consumer experience
strategy that is
true to your
company’s mission?
Is it integrated
throughout your
organization and do
you have corporate
buy in? How do you
launch it, measure
it and ensure that
it lasts?
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How do you deliver
an exceptional and
consistent customer
experience
throughout the
journey?
-
What systems and
technologies are
necessary to support
and integrate your
customer
touch-points?
-
Is your architecture
flexible and agile
enough to maximize
your customer
channels?
-
How can you bridge
the divide between
legacy systems and
business needs for a
consumer focused
environment? How
can you work around
and within the
confines of legacy
systems to get data
that is usable to
make business
decisions?
-
How are you using
data to reach and
engage potential
consumers and retain
existing members?
Attend two conferences
in one trip when you
register for AHIP's Operations
and Technology Forum,
November 18-20.
Concurrent sessions
focused on the
challenges of enhancing
the consumer experience
are a terrific
complement to the
Consumer Experience
Forum. In addition, the
agenda is filled with
powerful discussions on operational
needs and strategic
insights critical to
plans as the new health
insurance marketplace
evolves.
Webinar -
November 12
Creating a
Retail Health
Infrastructure: Is Your
Infrastructure Ready for
Your Customers?
You'll learn how to
develop the people,
processes and technology
necessary to the
development of an
excellent
retail/consumer
organization that can
support multiple
consumer channels and
gain perspective on:
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The role and intent
of your retail
channels
-
The fundamentals of
a retail
infrastructure
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The fundamentals of
a retail
organizational
structure
Registration
Discounts Available,
Including Early
Registration For the
November Forum
Don’t wait too long to
register! Early
registration for the November
Forum ends October 4.
For details about the Operations
and Technology Forum, click
here.
AHIP Educational
Programs
For more information
on AHIP conferences,
courses, and other
educational and
promotional programs,
sign up for AHIP's
mailing list at www.ahip.org/subscribe1.
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