How well do you know your members?

Leveraging true member insight to increase
engagement and improve care

Thursday, Oct. 8,1pm ET

What does it take to improve member health and retention?

In this webinar, you'll learn how SelectHealth --a not-for-profit health insurance organization serving members in Utah and Idaho --utilizes Eliza's Solution Suite offerings for Commercial, Medicare and Medicaid populations to build strong member relationships. This improved engagement has had a positive impact on SelectHealth's HEDIS scores, member retention and clinical outcomes.

What will you learn?

Best practices to improve member care and communication, and raise the standards of clinical excellence
Strategies to deliver the right message to the right member at the right time with the right channel
Approaches to reduce operational complexities and costs

Presenters

David Larsen, RN, MHA, and Director of Quality Improvement, SelectHealth

David is responsible for oversight of the Medicare Advantage Stars program for which SelectHealth received a 4.5 Star rating in 2015. He was a past co-chair of America’s Health Insurance Plans Subcommittee on Accreditation and Industry Standards.

David Morris, Chief Revenue Officer,
Eliza Corporation

David has over 25 years experience providing health plans with a full spectrum of technology and service solutions that help them address population health and member engagement challenges and opportunities.

Who should attend?

Clinical, quality and operational experts seeking to drive better health and financial outcomes

Healthcare professionals looking to increase member retention, recertification, loyalty and ROI

Marketing, communications, and member experience executives working within Commercial, Medicare, and Medicaid health plans

How well do you know your members?

Leveraging true member insight to increase engagement and improve care

Thursday, Oct. 8,1pm ET

Eliza Corporation ("Eliza") is the pioneer and recognized leader in Health Engagement Management. Eliza combines technology, data, and analytics to provide the most advanced solutions and services that measurably improve quality, cost and care outcomes. Over 15 years and billions of interactions, Eliza has amassed the world's largest data asset of people's healthcare actions, behaviors and decisions through the Company's award-winning, multi-channel communications platform. Eliza is based in Danvers, Massachusetts. For more information, visit www.elizacorp.com or contact 1.800.701.7864.

SelectHealth is a not-for-profit health insurance organization serving members in Utah and Idaho, and is committed to health improvement, superior service, and providing access to high-quality care. As a subsidiary of Intermountain Healthcare, SelectHealth is part of one of the nation's top-ranked integrated health systems. SelectHealth is also recognized as Utah's top-ranked health plan, according to NCQA's Private Health Insurance Plan Rankings, 2013–2014. For more information, visit www.selecthealth.org.

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