“I assumed if I was bold enough and pushed hard enough, others would
follow,” related Dr. Val Ulstad as she recounts past efforts to drive
healthcare improvements. “But, the pushing only strengthened the
resistance.”
It turns out that leading change in health
care is especially challenging for reasons Dr. Ulstad will discuss including
conflict and resistance, culture clashes, denial, blame, and in-fighting. As a
physician leader, Dr. Ulstad discovered that physician push back wasn’t a sign
of disdain or rebellion, but rather a characteristic of modern medicine and
often a call for help. Clinicians fear changes that might put at risk what they
believe to be best practice medicine. Those worries often lead to a lack of
participation in quality improvement initiatives because they don’t know how to
engage in a meaningful way.
While some may perceive those
non-participating members as lazy or unwilling, those behaviors may in fact be
evidence of chaos, stress, burdened work loads and rapid, repeated, and
high-volume change. When understood and embraced, these negative qualities can
be leveraged into positive outcomes.
Date: Wednesday, June 17, 2015
Time: 1:00–2:00 PM ET
Join Dr. Val Ulstad, MD, MPA, MPH, FACC as she
introduces the concepts, frameworks, and practices of adaptive leadership
wherein she will share principles that will help healthcare professionals to
work through complex health care initiatives where there is uncertainty,
perceived scarcity of time and attention, and fast-paced change. These
frameworks reveal what people exercising leadership can do once they have a
deeper understanding of fear and the resistance to change. By applying this way
of looking at human behavior, Dr. Ulstad shares with healthcare professionals
how to be more effective and purposeful in their leadership work. Participants
will learn how to:
- Recognize the difference between technical
and adaptive work.
- Thoughtfully analyze stakeholder behavior in
order to plan and make progress.
- Effectively address resistance in others.
By the end of the webinar, participants will
begin to see more clearly and act more intentionally to address the adaptive
problems in healthcare.
We look forward to your participation.
