Dear Colleague,

The entire landscape of the health care industry is in transition. HCAHPS scores or satisfaction surveys only tell part of the story — and it's hard to get the full picture.

The patient journey goes well beyond the time a person spends with a physician or on a drug therapy. When designing for the patient journey, every stage, from the moment of awareness to post treatment, needs to be considered. Everything from diagnosis to billing and every professional from registration to discharge is part of the patient's overall experience.

If the health care industry is going to survive the new patient-driven competitive healthcare system, it must have a proactive patient experience strategy. Join us in Jersey City this June at the Patient Experience 2017 conference to learn how you can navigate the future of health care.​ Our faculty is ready to help you gain a better understanding of techniques to optimize patient experience.

Featured Sessions Include:

Explore Trends Shaping the Future of Patient and Customer Experience

Reinventing Patient Experience: The Patient as a Care Team Member

Understand the Role of Technology in Creating Your Patient Experience Strategy

Change Your Culture to Change Your Organization, Structure, Brand and Experience

Understand the Importance of Human- Centered Design and Innovation in Building the Patient Experience Strategy

Create a Strategy to Understand the Voice of the Patient and How to Best Utilize It

There’s still time to join your peers to collaborate on common industry challenges and help your organization to stay competitive. Register today and you’ll save 15% off the standard rate. Be sure to mention discount code C937MCOL when checking out.

Do you want to spread the word about your organization’s solutions and services to potential clients who will be attending this event? Please contact Alexander Siegel at 917-242-3893 or asiegel@exlevents.com for more information.

We look forward to meeting you in June!

Sincerely,
Koray Ozkal
Conference Production Director
ExL Events, a Division of Questex, LLC

Stay Connected: Join The Patient Experience Network // #PX17