Patricia Smith
President & CEO
Alliance of Community Health Plans

Steve Carrier
Vice President, Enterprise STAR Operations
HealthSpring

Stephen T. Peake, DPh, MD
Medical Director, Senior Care Division
Blue Cross Blue Shield of Tennessee

Frank Flowers, MD
Chair, Department of Family Medicine, Riverside Medical Center
Kaiser Permanente

Kathy Harkness, RN, MSHSA, CPHQ
Senior Director, Corporate Quality
Midwest Health Plan

Anne Ebright
Head, Star Communications
Blue Cross Blue Shield of Michigan

Ghita Worcester
Senior Vice President, Marketing and Communications
UCare Minnesota

David A. Pizzi
Director, Political and External Relations Governmental & Legislative Relations
Blue Cross and Blue Shield of Florida

Gary Piefer, MD
Chief Medical Officer
Wellmed Medical Management

Chandra Torgerson
Senior Vice President, Quality Management & Performance Chief Nursing Officer
UnitedHealth Group

John Lovelace
President, UPMC for You Vice President, Medicaid Services
UPMC Health Plan

Richard Rajaratnam, MD
Area Medical Director Riverside Medical Director
Kaiser Permanente

Maria Ureña, MSN, MHA
Clinical Program Manager, Riverside Medical Center
Kaiser Permanente

Nancy Waltermire
Chief Compliance Officer
Aveta Health Plan

Deanna Weatherly
Director of Medicare Marketing
Molina Healthcare

Maurice Sahar
Associate Executive Director, Quality Improvement
Metroplus Health Plan

Joseph Johnson, MD
Chief Medical Officer
Arizona Integrated Physicians

Ronnie Grower, MA
President
Silver Apple Consulting

Understand CMS priorities and be prepared to meet moving and changing Star Ratings criteria

Apply the best practice strategies of leading Star rated Medicare Advantage Health Plans

Develop a strategic blueprint to improve care quality and achieve higher Star Ratings

Engage physicians and evaluate new P4P reward initiatives to foster superior care quality

Measure clinical outcomes and program results to demonstrate improved quality

Understand risk-adjusted revenue and quality Star Ratings to achieve superior Medical Management

Implement a targeted communications and marketing strategy to promote Star Ratings status

Improve customer service and achieve higher member satisfaction ratings

Quantify through proven, evidence and data superior care quality and cost efficiency

Adopt an integrated approach to care delivery and medical management

Enhance member engagement and overcome barriers to care

Leverage disease management and chronic condition management to improve self-management and reduce complications

Align Part C & D benefits with product design to maximize Star Ratings and improve quality

Improve care coordination among providers and specialists